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1. How do I cancel my subscription?
   To be sure that you are not rebilled, you will need to submit your cancellation...
   
   Subscription Questions
2. How can I appear in your videos?
   Simply send an email to Melissa Canning and include your location and level of e...
   
   General Questions
3. I know my credit card is valid - why do I keep getting declined when I try to sign up?
   This can happen for many reasons. 1. The address you provide on the signup f...
   
   Subscription Questions
4. How do I keep from having to enter my username/password for every video I watch?
   The issue with having to enter a username/password for every video is caused by...
   
   Troubleshooting
5. What software do I need to view the online videos?
   All of our online videos are in the RealPlayer format. You will need the latest...
   
   Online Video Questions
6. Can I download the online videos/images to my hard drive and view them later offline?
   Yes, you may download the online videos and images to your computer for your per...
   
   General Questions
7. IMPORTANT INFORMATION REGARDING THE USE OF PERSONAL FIREWALLS
   The use of Personal Firewall software such as Norton Internet Security, Norton P...
   
   Site Login Questions
8. Why are your usernames and passwords so complicated?
   We regret that we must issue such complex passwords, but the reason is simply se...
   
   Site Login Questions
9. How can I make sure I am only charged for 30 days and not automatically renewed?
   To be sure that you are not rebilled, you will need to submit your cancellation...
   
   Billing Questions
10. Can I download the online videos to my hard drive and view them later offline?
    Yes, you may download the online videos to your computer for your personal use o...
    
    Online Video Questions